Having been on both ends of the vendor/spa partnership, I can’t emphasize this enough: a successful spa will create a successful vendor relationship and vice versa. You might think you place an order every month/quarter and that's all there is
There are so many tools out there for spa managers. Some make your lives easier. Some provide ways to market more effectively. Most of them cost money. I want to discuss the two most underutilized spa management tools with you.
As a spa owner or employee, you’re constantly taking care of others and helping them prioritize their health and happiness. It can be extremely easy to lose sight of your own wellness while delivering services and treatments to others. If
Customer Service is the cornerstone of your business. What are you to do when it's not good and you are receiving negative feedback? Maybe you are hearing grumblings from employees or managers, comments here and there about things that you